Effective date: October 7, 2026
Thank you for shopping with SC Wake! We hope you love your SC Wake and SC Mudz products. If you're not completely satisfied, here's how to request a return or exchange.
This policy applies to orders placed on scwake.com, drop ship orders placed through an authorized SC Wake dealer, and dealer orders SC Wake ships to the dealer. To cancel or change an order that hasn't shipped, see our Order Cancellation Policy.
RETURNS
Returns must be requested and postmarked within fourteen (14) days of the delivery date. Returned items must be new and unused, in their original packaging, with all original tags and labels attached.
The following are FINAL SALE and cannot be returned or exchanged:
- Items purchased at a sale or promotional price
- Custom kits and custom jobs, including any kit with a logo or custom design routed into it
- Items that are used, damaged by the customer, or missing parts, tags or packaging
Damaged, defective or incorrect items are handled separately. See Damaged, Defective or Incorrect Items below.
RETURN PROCESS
- Email returns@scwake.com with your order number and reason for return to get a Return Merchandise Authorization (RMA) number. Returns without an RMA number will be refused.
- Pack the item securely in its original packaging with the return authorization slip.
- Write the RMA number on the outside of the box and ship it to:
SC Wake Online Return
Attn: Returns, RMA # [your RMA number]
4100 US-52
New Trenton, IN 47035
United States
You are responsible for all return shipping charges. We strongly recommend a trackable, insured shipping method; SC Wake is not responsible for returns lost or damaged in transit. RMA numbers expire 14 days after they are issued.
REFUNDS AND EXCHANGES
We inspect every return when it arrives. Once it's approved, we'll email you and issue a refund to the original payment method, or ship your exchange, within 10 business days of receiving the item. Your bank or card issuer may take a few extra days to post the refund.
- A 20% restocking fee applies to all approved returns, except damaged, defective or incorrect items.
- Original shipping charges are not refunded.
- Refused shipments, or packages returned to us because of an incorrect address, are treated as returns. The restocking fee and both-way shipping costs are deducted from the refund.
- Items that arrive used, damaged or incomplete will not be refunded and may be sent back at your cost.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or isn't what you ordered, contact us within 5 days of delivery with your order number and photos of the item and packaging. Please keep all packaging until the issue is resolved.
We'll arrange a repair, replacement or refund at no cost to you, including return shipping. No restocking fee applies. This applies to custom and sale items too.
Warranty claims: These are handled under the SeaDek Limited Warranty. Email returns@scwake.com with your order number. Each claim is reviewed and must be approved by SC Wake. If you bought from an authorized dealer, start your claim with that dealer.
DROP SHIP AND DEALER ORDERS
- Drop ship orders (bought from a dealer and shipped to you by SC Wake): Start your return with the dealer you bought from. The dealer will request the RMA from SC Wake, and your refund comes from the dealer.
- Dealer stocking orders (shipped to the dealer): Unsold stock can't be returned or exchanged. Damaged, defective or incorrect items must be reported within 15 days of delivery. The dealer handles any returns from its own customers.
- For drop ship orders, the same return window, conditions, final sale rules and restocking fee apply, and dealers request RMAs from returns@scwake.com. Dealer returns are credited to the dealer's account.
POLICY CHANGES
SC Wake may update or change this policy. Changes will be communicated in writing at least 30 days before they take effect.
CONTACT US
- Email: info@scwake.com
- Returns and warranty: returns@scwake.com
- Phone: (812) 637-0262, M-F 9-5 Eastern Time
- Mail: SC Wake, 4100 US-52, New Trenton, IN 47035
Related policies: Order Cancellation Policy | Lead Time Policy | MAP Policy